Terms of Service

Last Updated: September 2026

Welcome to our online store. These Terms of Service govern your use of our website and the purchase of products through our store.

By accessing our website or placing an order, you acknowledge that you have read and understood these terms and agree to be bound by them, subject to your mandatory rights under the laws of the Kingdom of Saudi Arabia.

1. General

This website is operated by the store owner and provides products for purchase by customers within the Kingdom of Saudi Arabia.

We reserve the right to update, modify, or discontinue any part of the website, products, services, or these Terms of Service when necessary.

Any changes to these terms will be published on this page.

2. Eligibility

By using this website, you confirm that:

• You are legally capable of entering into a binding agreement under applicable law.

• The information you provide is accurate and complete.

• You will use the website only for lawful purposes.

• You will not use the website to engage in fraudulent, abusive, or unauthorized activities.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on the website are accurate.

However:

• Product colors may appear slightly different depending on your device or screen.

• Product specifications may change where permitted and where the change does not materially affect the agreed product.

• Availability may change without prior notice.

• Minor variations may occur between product images and the physical product.

Nothing in this section limits any mandatory consumer rights under Saudi Arabian law.

4. Prices and Payments

All prices displayed on the website are presented in Saudi Riyals (SAR) unless otherwise stated.

The total amount payable, including any applicable delivery charges or other disclosed charges, will be shown before the customer completes the order.

We reserve the right to correct pricing or listing errors. If an obvious pricing error affects an order, we may contact the customer before fulfilling the order and provide the available options in accordance with applicable law.

5. Orders

Placing an order constitutes a request to purchase the selected products.

After an order is submitted, we may send an order confirmation through the contact information provided by the customer.

We reserve the right to decline or cancel an order where permitted by law, including in circumstances involving:

• Suspected fraudulent activity

• Incorrect or incomplete information

• Product availability issues

• Obvious pricing or listing errors

• Delivery restrictions

• Technical or system errors

If an order is cancelled after payment has been received, any applicable refund will be processed in accordance with our Return & Refund Policy and applicable law.

6. Customer Information

Customers are responsible for providing accurate information when placing an order, including:

• Full name

• Mobile number

• Email address, where applicable

• Complete delivery address

• City and district

• Any additional information required for delivery

We are not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer, subject to applicable consumer rights.

7. Shipping and Delivery

Orders are processed and delivered according to our Shipping & Delivery Policy.

Estimated delivery times are provided for guidance and may be affected by courier operations, weather, public holidays, remote-area restrictions, or circumstances beyond our reasonable control.

Where applicable, customers will receive tracking information after dispatch.

Nothing in our shipping terms limits statutory cancellation, refund, or other consumer rights provided under Saudi Arabian law.

8. Cash on Delivery

Where Cash on Delivery is offered, the customer must pay the stated order amount to the courier upon delivery.

COD availability may depend on the customer's location, order value, courier restrictions, and other operational factors.

9. Returns, Refunds and Cancellations

Returns, refunds, exchanges, and cancellations are governed by our Return & Refund Policy.

Customers retain any mandatory rights granted under applicable Saudi Arabian consumer and e-commerce laws.

If any provision of our return policy conflicts with a mandatory legal consumer right, the applicable law will prevail.

10. Prohibited Use

You agree not to use this website to:

• Commit fraud or unlawful activities

• Submit false or misleading information

• Attempt to gain unauthorized access to the website

• Interfere with website security or functionality

• Introduce malicious software or harmful code

• Copy or misuse website content without authorization

• Abuse promotional offers or payment systems

• Conduct activities that violate applicable laws or regulations

We may restrict or terminate access to the website where permitted by law if prohibited activity is identified.

11. Intellectual Property

Unless otherwise stated, the website and its content, including:

• Logos

• Brand elements

• Product descriptions

• Images

• Graphics

• Website design

• Text

• Videos

• Other original materials

are owned by or licensed to the store and are protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, publish, sell, or commercially use our protected content without prior authorization, except where permitted by law.

12. Third-Party Services

Our website may use third-party services such as:

• Payment providers

• Shipping and courier companies

• Analytics services

• Marketing platforms

• Shopify and related ecommerce services

These third parties may process information according to their own terms and privacy policies.

We are not responsible for the independent policies or actions of third-party providers, except where applicable law provides otherwise.

13. Website Availability

We aim to keep our website available and functioning properly. However, temporary interruptions may occur because of:

• Maintenance

• Technical problems

• Hosting or platform issues

• Network interruptions

• Security incidents

• Circumstances beyond our reasonable control

We do not guarantee that the website will always be uninterrupted, error-free, or available at all times.

14. Disclaimer

We provide website content and services in accordance with applicable law.

We do not guarantee that every website feature, product listing, description, or service will always be completely free from errors.

Nothing in these Terms of Service excludes or limits any liability or consumer right that cannot legally be excluded or limited under Saudi Arabian law.

15. Limitation of Liability

To the extent permitted by applicable law, we will not be responsible for losses resulting solely from circumstances outside our reasonable control, including certain courier delays, natural events, network failures, or third-party service interruptions.

Nothing in these terms limits liability or rights where such limitation is prohibited by applicable Saudi Arabian law.

16. Privacy

We collect and process customer information according to our Privacy Policy.

By using the website, you acknowledge that your information may be processed as necessary to provide services such as order fulfillment, payment processing, customer support, delivery, fraud prevention, and other legitimate business operations, subject to applicable privacy laws and regulations.

17. Promotions and Discounts

Promotional offers, discount codes, free-shipping offers, and other campaigns may have specific terms and validity periods.

Unless expressly stated otherwise:

• Promotions cannot be exchanged for cash.

• Promotional codes may have usage restrictions.

• We may correct or cancel promotions affected by technical or pricing errors where permitted by law.

• Different promotions may not necessarily be combined.

The specific terms displayed with a promotion will apply.

18. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, emergencies, transportation disruptions, widespread technical failures, or other extraordinary events.

Where required by applicable law, customers will retain their statutory rights despite such circumstances.

19. Governing Law

These Terms of Service are governed by the laws and regulations applicable in the Kingdom of Saudi Arabia.

Any dispute will be handled by the competent authorities or courts in the Kingdom of Saudi Arabia in accordance with applicable law.

20. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

21. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy, constitute the terms governing your use of our website and purchases made through our store, subject to mandatory rights under applicable law.

22. Contact Us

If you have any questions about these Terms of Service, your order, or our policies, please contact our customer support team using the contact information provided on our website.

We will make reasonable efforts to respond to customer inquiries and resolve issues promptly.