Shipping & Delivery Policy

Last Updated: September 2026

We are committed to providing a reliable and convenient delivery experience for customers across the Kingdom of Saudi Arabia. Please read the following Shipping & Delivery Policy before placing your order.

1. Shipping Coverage

We currently provide delivery services across most cities and regions within the Kingdom of Saudi Arabia.

Delivery availability may vary for remote areas, islands, restricted locations, or areas where courier coverage is limited.

2. Order Processing

Orders are normally processed within 1–3 business days after the order is confirmed.

During sales campaigns, public holidays, weekends, or periods of unusually high order volume, processing may take additional time.

You will receive order confirmation after your order has been successfully placed.

3. Delivery Time

Estimated delivery within Saudi Arabia is generally:

• Major Cities: 3–7 business days

• Other Areas: 5–10 business days

• Remote Areas: Delivery may take additional time depending on courier coverage

Delivery estimates are approximate and may vary depending on the destination, courier service, weather conditions, public holidays, or circumstances beyond our reasonable control.

4. Order Tracking

Once your order has been dispatched, a tracking number may be provided through the contact information submitted with your order.

Tracking information may take some time to become active after the shipment is handed over to the courier.

Customers are responsible for providing accurate contact and delivery information to ensure successful delivery.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is confirmed.

Any promotional free-shipping offer will be subject to the terms and conditions stated with that promotion.

6. Cash on Delivery

Where Cash on Delivery (COD) is available, customers are required to pay the full order amount to the courier at the time of delivery.

COD availability may depend on the delivery location and courier service.

Customers should ensure that someone is available to receive and pay for the shipment.

7. Delivery Attempts

The courier may attempt to contact the customer and/or make multiple delivery attempts.

If the customer is unavailable, provides an incorrect address or phone number, refuses to cooperate with the courier, or repeatedly fails to receive the shipment, the order may be returned to the sender.

Additional arrangements or charges may apply where permitted and disclosed to the customer.

8. Incorrect Address or Contact Information

Customers are responsible for providing accurate:

• Full name

• Mobile number

• Delivery address

• City

• District

• Building/street information where applicable

We are not responsible for delivery failures caused by incorrect or incomplete information provided by the customer.

If you notice an error in your delivery information, please contact us as soon as possible before the order is dispatched.

9. Delayed Deliveries

Although we work with delivery partners to meet the estimated delivery timeframe, delays can occasionally occur due to:

• Weather conditions

• Public holidays

• High shipping volumes

• Courier operational issues

• Incorrect or incomplete customer information

• Remote-area delivery restrictions

• Force majeure or circumstances beyond our reasonable control

If we become aware of an expected delivery delay, we will communicate the relevant information to the customer where appropriate.

Under Saudi Arabia's E-Commerce Law, if delivery is delayed by more than 15 days from the date of concluding the contract or the agreed delivery date, subject to the law's conditions and exceptions, the consumer may have the right to rescind the contract and request a refund.

10. Damaged or Incorrect Shipments

Customers should inspect the shipment and, where reasonably possible, verify that it corresponds to the order before confirming receipt.

If the product arrives damaged, defective, or materially different from what was ordered, please contact our customer support as soon as possible and provide:

• Order number

• Photos/videos of the package

• Photos of the product

• Description of the issue

The case will be reviewed according to our Return & Refund Policy and applicable Saudi consumer protection requirements.

Saudi Ministry of Commerce guidance states that customers may refuse delivery where the product is defective or does not conform to the agreed specifications.

11. Returned Shipments

A shipment may be returned to us by the courier if:

• The customer cannot be reached

• The address is incorrect or incomplete

• The customer repeatedly fails to receive the shipment

• The customer refuses delivery

• The delivery area is outside the courier's service coverage

If a shipment is returned, customers should contact our support team to discuss the available options.

12. Remote Areas

Some remote or difficult-to-access locations may require additional delivery time.

In certain cases, the courier may arrange delivery to the nearest available service point or request additional location information from the customer.

13. Multiple Products / Separate Shipments

If an order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfillment location, or courier arrangements.

In such cases, you may receive more than one shipment or tracking number.

14. Customs & International Shipments

Our standard shipping policy applies to orders delivered within Saudi Arabia.

If international delivery is offered in the future, additional customs duties, taxes, clearance fees, or other charges may apply depending on the destination country's regulations. Such charges, where applicable, will be communicated according to the relevant shipping arrangement.

15. Customer Responsibility

Customers are responsible for:

• Providing accurate delivery information

• Keeping their phone number available

• Responding to courier calls or messages

• Being available to receive the order

• Checking the shipment upon delivery

• Following applicable courier instructions

16. Contact Us

If you have questions regarding your shipment, tracking information, delivery status, or a delivery problem, please contact our customer support team through the contact details provided on our website.

We will make reasonable efforts to assist you and resolve delivery-related issues as quickly as possible.

Note: Delivery times shown on the website are estimates and are not guaranteed unless a specific delivery date has been expressly agreed with the customer.